We use continuous payment authority (CPA) to collect repayment on your promise date.
You can cancel your CPA anytime (including before your promise date) by writing “Cancel Continuous Payment Authority” in an email to firstname.lastname@example.org
, or by contacting your bank directly. You may also cancel over the phone on 0207 138 8330. Remember, if you do this you must arrange for another way to pay us.
To avoid a missed payment fee, you need to pay using an alternative method before 5pm on your due date. For details about other ways to pay us, please contact 0207 138 8330.