You should call us straight away on 0207 138 8330. We offer a range of options to customers having difficulty repaying, and we’ll deal with your situation in a reasonable and helpful way.
If you let us know you can’t repay on time, we may try to set up a repayment arrangement with you. First you’ll have to complete an online income and expenditure (I&E) form. This will help us understand your financial circumstances so we can try to arrange a fair, affordable and flexible repayment plan.
The I&E form will be available in the ‘my account’ area of our site from 7 days before your promise date and for the whole time you’re in arrears. Once you’ve completed the form, we’ll try to offer you a repayment plan that suits your circumstances.
If we can’t do this, we’ll try to reach a solution with you that takes your financial circumstances in to account.
If you can’t repay your loan on the promise date, you shouldn’t apply for an extension. This option is only available to customers who aren’t in financial difficulty.
If you feel you’ll benefit from free, independent money advice, you can contact these organisations:
Step Change Debt Charity
Telephone: 0800 138 1111
Telephone: 0800 280 2816 (or from mobiles 020 7760 8980)
Telephone: You can find details of your local CAB by going to the website above and using the search facility.
Email: You can find details of your local CAB by going to the website above and using the search facility.
Telephone: 0808 808 4000